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Carina Tsou (C.T.): We expect managers to act and think like they are the owners.
Joshua Fontaine (J.F.): The owner sets the overall vision and goals for the company, while the bar manager executes them.
C.T.: It is easy to teach somebody how to make drinks, but you can't get into a person's head and tell them how to behave or what to believe in.
J.F.: Without patience and a long-term vision, you will go crazy!
C.T.: All of us used to be bar-backs, at least once!
J.F.: Some bartenders unfortunately think they are rock stars, but we don't allow any inflated egos behind our bars. No one is changing the world by making a drink and facilitating a good time.
J.F.: You should never tell a guest that their question is dumb or their drink request is disgusting.
C.T.: Some people don't know how to handle a couple of drinks; we just stop serving them, offer water and slowly take them to the exit.
C.T.: One of the most difficult things in our job is to keep a good balance between both places and the teams working together.
J.F.: What I hate in my job: neighbors who only see the negative side of the presence of bars, and not the positive community-building benefits of having meeting places open in your neighborhood.
C.T.: A good bartender requires passion, the ability to listen and communicate — not only in his native language.
C.T.: The right investor should understand the project properly and of course be enthusiastic about it, the same as you. There will always be a difference between the two positions, but a good manager definitely makes a good business owner.
J.F.: Find an investor who believes in you as a person and the idea, and who trusts you enough to lend you money and then let you manage the business without interference.
C.T.: I am lucky to do what I love!
J.F.:A good bartender... is less common than you may think.
© Photo by Kristen Pelou especially for Inshaker.com
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